Remote Customer Service Associate Jobs USA 2026 | Leavitt NEW

Support Enroll365, part of Leavitt Group, with the records, payment follow-up and member service that help maintain health coverage—primarily from home in the United States, with an opportunity to develop insurance operations skills.

Remote Customer Service Associate Jobs USA 2026: Enroll365 is recruiting a full-time Customer Service Associate for its ICHRA operations team. This is a practical option for applicants interested in administrative work, data entry and shared trackers alongside customer support. It is not an exclusively typing-based position: phone, email and text communication are part of the work.

Source checked: October 15, 2026. Employer’s original posting date: October 9, 2026. Aptub is an independent job information publisher; applications go directly to the employer.

Quick Info: Job at a Glance

The Role: Administrative Support and Accurate Records

The associate supports Enrollment Agents and Client Service Managers with the follow-up needed to keep member accounts and coverage records in order. ICHRA means Individual Coverage Health Reimbursement Arrangement. The work combines careful recordkeeping with resolving outstanding questions across members, employers and insurance partners.

• Maintain Salesforce records, case notes and account documentation so colleagues can see the current status of each issue.
• Follow up on premium and initial binder payments, assist with autopay setup and investigate billing or coverage problems.
• Collect and review enrollment, policy maintenance and SEP (Special Enrollment Period) documents, then track missing items through completion.
• Communicate with members, HR teams, carriers and third-party administrators; escalate complex cases when necessary.
• Help with policy audits, enrollment verification and quality checks, including extra operational support during Open Enrollment and onboarding periods.

Required Qualifications & Competencies

Core skills: Clear written and spoken communication, close attention to detail, reliable follow-up and the ability to prioritize several open cases. Candidates should be comfortable learning CRM tools, enrollment platforms and carrier portals, solving routine problems independently and recognizing when to ask for help.

Preferred background: Customer service, health insurance or employee benefits experience can strengthen an application. Familiarity with ACA (Affordable Care Act), ICHRA, individual insurance and third-party administrators is useful. Salesforce experience and Microsoft Office proficiency, particularly Outlook and Excel, are preferred. Health insurance licensing is a plus.

Education and experience: The listing sets no specific degree or minimum years of experience. This does not mean selection is automatic: the employer still expects the communication, organization and technology skills described above.

Benefits, Schedule and Remote Working Conditions

The advertised arrangement is full-time and primarily remote. Local staff may be asked to join occasional in-person meetings in the Salt Lake City area. Daily work involves computer use, data entry, electronic communication and virtual meetings. The employer notes that reasonable accommodation may be available.

A salary range, daily schedule, equipment provision, health plan, retirement scheme and paid-leave allowance are not specified in this vacancy. Confirm these with the recruiting team. Do not assume that remote work means flexible hours or permission to work outside the United States.

Editor’s Take: A Practical Move into Insurance Operations

Aptub editorial analysis: This opening may suit someone moving from office administration, clerical support or customer service into benefits operations. Its value is the mix of accurate documentation, systems experience and issue ownership. Applicants seeking only spreadsheet work should consider the regular member and carrier contact before applying.

For your resume, use genuine examples of correcting records, organizing documents, following up on unpaid items or managing a shared tracker. Where possible, quantify your workload and accuracy without exposing client information. A short example of a problem you resolved from first contact to completion can be more useful than a long list of software names.

For preparation, practise sorting and filtering an Excel tracker, identifying duplicate entries, checking dates and writing a concise follow-up email. These are Aptub’s preparation suggestions, not an employer-announced test. Because pay is undisclosed, ask for the budgeted range early and assess it alongside hours, benefits and any local travel expectations.

How to Apply

1. Open the official Leavitt Group Customer Service Associate listing and review the current terms.
2. Select Apply for this Job and prepare your resume, contact information and location.
3. Highlight relevant administration, Excel, customer support and recordkeeping skills. The application also lets you state a desired salary range.
4. Submit through the employer’s application system and retain your confirmation.

Application safety: Aptub does not collect applications or charge a recruitment fee for this listing. Treat requests to buy equipment through an unknown seller or send money as warning signs, and verify unexpected recruiter messages with the employer.

Frequently Asked Questions

Is this remote customer service job open worldwide?

The employer identifies the United States as the eligible country. The role is primarily remote; local employees may occasionally attend meetings in the Salt Lake City, Utah area. Worldwide eligibility is not advertised.

Do I need a degree or insurance experience?

No specific degree or minimum number of years is stated. Health insurance and benefits experience is preferred, not required. Strong communication, organization and comfort learning software are expected.

Does this job involve Excel and data entry?

Yes. Work includes record updates, documentation and case tracking. Microsoft Outlook and Excel proficiency is preferred, as is Salesforce experience. The position also involves member and carrier communication.

What salary and benefits are offered?

The vacancy does not disclose a salary range or a detailed benefits package. Ask the recruiting team about pay, health coverage, retirement benefits and leave before accepting an offer.

What is the application deadline?

No fixed closing date is published. The official application was available when Aptub checked on October 15, 2026. Apply through Leavitt Group’s Ashby listing while it remains open.