Step into a premier tech-support career in 2026 by joining the ABS Group in Erfurt as a Customer Service Representative, where you will directly support users of one of Europe’s largest payroll and IT service frameworks

Customer Service Representative Jobs Erfurt 2026: User Support at ABS Group

Are you a highly communicative individual who enjoys resolving technical challenges and helping people succeed? ABS Group (Adecco Business Solutions GmbH), a trusted outsourcing partner for over 30 years, is expanding its corporate user support operations. We are seeking a dedicated Customer Service Representative (m/f/d) in User Support to join our permanent team in the growing tech-hub of Erfurt, Thuringia.

The Role: Frontline System Specialist for Enterprise Software

In this position, you will provide critical telephone-based user support on behalf of one of Europe’s largest software and IT service providers. Your core focus will be assisting clients with operational questions regarding their specialized payroll accounting programs. This is a highly stable, structured role that balances customer empathy with analytical problem-solving.

Key Tasks & Responsibilities:

• Technical User Support: Providing telephone-based guidance for corporate users navigating complex payroll accounting systems.

• Problem Resolution: Assisting clients through data transmission procedures, system operation bottlenecks, and specialized accounting workflows.

• Information Support: Troubleshooting challenges related to social security contributions, income tax calculations, company loans, and wage garnishments within the program.

• Case Documentation: Tracking, verifying, and logging system issues to coordinate with cross-functional technical teams when necessary.

Required Skills & Qualifications

ABS Group welcomes both seasoned customer service professionals and ambitious career changers who possess the right technical mindset:

• Language Mastery: Excellent written and verbal German language skills are mandatory, combined with a confident ability to express complex concepts clearly.

• Customer Focus: A strong solution-oriented mindset backed by an empathetic approach to client service challenges.

• PC Proficiency: High comfort level working with Windows systems and a proven capability to adapt rapidly to new digital software and databases.

• Cognitive Skills: Excellent comprehension skills with a genuine desire to continuously learn new corporate software updates.

• Background (Desirable): A commercial or administrative education is preferred, but not strictly mandatory. Training is provided.

Why the ABS Group Erfurt Office is a Top Choice in 2026

In my opinion, this position stands out sharply in the 2026 European outsourcing market. While many customer service roles involve erratic shift work or weekend obligations, ABS Group provides a highly predictable, family-friendly schedule strictly from Monday to Friday (07:45 to 18:00).

The base pay starting at €16.00 per hour plus bonuses, combined with a comprehensive package including a company pension scheme, targeted health management, and up to 30 days of vacation, makes this a premium entry-level or mid-level technical career choice in Thuringia. Furthermore, the modern facility provides superb infrastructure with a corporate canteen and direct, immediate access to the Erfurt tram network for an effortless daily commute.

FAQ:

What is the starting salary for the Customer Service position at ABS Group in Erfurt?

The position offers a highly competitive base salary starting at €16.00 per hour, augmented by performance-based bonuses.

Do I need an advanced degree in IT or Accounting to apply?

No. While a commercial background is desirable, it is not mandatory. ABS Group provides intensive and thorough training to get you comfortable with the payroll software.

What are the primary working hours for this role?

The schedule is strictly Monday through Friday, with shifts scheduled between 07:45 and 18:00. There are no weekend or night shifts required.

How many days of paid leave are included in the contract?

Employees are entitled to a robust vacation package of up to 30 days of vacation per year.