Bank Jobs

Operations Officer II

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SOAR Worksheets

Job Title Operations Officer___________

Situation or Department Goal – Describe the obstacles or problems that the candidate will solve.

 

As an Operations Officer, you will be an instrumental part of driving deposit growth for TASI Bank to $10 million in increased Deposits by year-end 2025. You will need to analyze and recommend the perfect deposit product(s) for our commercial customers and provide them with ongoing customer service and support. You will be responsible for sales and service and will be their go-to person for the deposit relationships.


Obstacles – Describe the challenges that the candidate will likely deal with

 

  • Adhering to numerous deadlines throughout the day (i.e., Exception Item Processing, Wire Transfers, etc.).
  • Attention to details and accuracy.
  • Ability to multitask and maintain concentration and focus.
  • Have an understanding and knowledge of responsibilities to prioritize tasks and work effectively.
  • You will need to ensure the bank is in compliance with all AML/BSA regulations.

 

Actions – What actions will need to be taken to accomplish the goal or solve the problem?

  • You need to identify areas of concern, with recommended solutions (i.e., improving workflow and procedures, potential risks for both the Bank and customers).
  • You will need to be competent. (i.e., Having the knowledge, skills and experience to perform financial tasks and operate effectively in a financial system).
  • You will need to have an expert understanding of deposit products and how to integrate them into our client’s workflow.
  • You need to have the interpersonal skills to include listening to comprehend and interact with customers, prospects and internal staff.
  • You need to communicate effectively, orally and in writing.
  • You need to understand all the regulatory and operational risks.

 


Results – What are the measureable/quantifiable results required? What results define success?

  • You will be instrumental in building customers trust, while increasing overall deposit growth. Customers will treat you as a close friend, a trusted advisor and a strategic partner and an asset to help them reach their goals.
  • You will be a reliable source of information for both customers and prospects.
  • You will experience personal growth and development through continuous Bank compliance and Regulations training including on the job, and professional services while supporting departments enterprise wide.
  • You will deliver exceptional service, consistently exceeding customers’ expectations, to naturally inspire them to share their positive experiences with others.

 

At Tasi Bank, we have a singular clear voice. In a single word: MAVERICK (adjective) displaying an independence of thought, not going along with a group or party.

But more than simply being a “maverick” we strive to be a “Good Maverick,” which we define as being courageous, willing to help others and to do the unexpected. As Good Mavericks, we are creative, good natured and always “Building Value” for our customers. We want to do good and be kind because that’s who we are.

TASI Bank is the Maverick of community banking, challenging the market for the good of the client. We have a unique personality and a voice to match. We want it to come across in everything we say and everything that we set out do on behalf of clients and employees. The way Tasi Bank conducts business is greatly impacted by our core values.

Positive mental Attitude, Coachable, Resilience, Goal Driven, Work Independently and Patience represent the values and guiding principles for who we are and what we do when we produce and deliver “extra” ordinary service and results.

Everything we say and do at TASI Bank is the real deal. Our values and beliefs define our actions because they are authentic. voice. In a single word: Fought, not going along with a group or party

General Summary:

The Operations Officer III is responsible for directing and administering the operational efforts of the branch. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures that customers are promptly and professionally served. May on occasion be asked to train, direct, and supervise branch staff. Insures quotas of branch transactions, loan volumes, expenses, and profitability are in line with Bank standards.

 


Category of Essential Functions & Task


FLSA Class


% Time

 


Manage the Relationship


Exempt


25%

  • Assure staff development, training, and cross-training are to be done and in the most efficient manner possible without jeopardizing the smooth operation of the facility and should be conducted in complete adherence to bank’s policies and procedures.

 

  • Assist in preparing work schedules and assigns duties to operations personnel to ensure efficient operation of department or branch.
  • Participate in maintaining good customer relations by giving efficient service and in developing new business by

 


Manage the Experience


Exempt


20%

 

  • Demonstrate brand behaviors through daily interactions with colleagues, coworkers, customers and other employees
  • Able to lead, influence, and build camaraderie within the department and or branch.
  • Respond to external/internal inquiries (departments) by phone or email as it pertains reference to training or customer concerns.
  • Represent/participate in Bank sponsored events and community outreach programs.

 


Manage the Tasks/Transactions


Exempt


35%

  • Onboard customer for new accounts
  • Cross sale bank products
  • Make sure that the branch is opened regularly as scheduled and that the staff, officers, as well as supplies and equipment, in good working order, are available for the efficient operation of the branch.
  • Insure that the following guides and schedules are complete and are done in a manner consistent with and in complete adherence to all approved policies and procedures including but not limited to UPM:
  • General operations, Audit and Certification Guide
  • Operations Report Schedule
  • General Operations Routine Guide
  • Duties include servicing and support of cannabis customer accounts, onboard and service Intrafi customers, monitoring of all Armor Carrier activity such as daily balancing, credit to customers’ accounts, vault balancing and monitoring, cash shipments to FRB and CTR processing.
  • Complete all other duties/tasks or projects as assigned to support the needs of the Department and/or Business.
  • Works with security vendor for all trouble shooting and maintenance requirements and alarm issues.

 


Manage/Mitigate the Risk


Exempt


20%

  • Account for, preserve and protect all the assets and interest of the Bank.
  • Assure all procedures and policies regarding security and controls are followed and implemented at all times.
  • Adheres to all State and Federal Banking Regulations
  • Complete all bank mandated training.

 


FLSA Categorization


FLSA Class


100%

 


Required Knowledge, Skills and Abilities:

  • Proficiency of Microsoft Office and telephone protocol
  • Strong organizational and planning skills
  • Computer literate with the ability to learn new software applications
  • Professional verbal and written communication skills and the ability to type 60 wpm
  • Visibility of work requires attention to detail
  • Excellent organizational skills and discretion to confidential information
  • Excellent time management and ability to multi-task and prioritize
  • Able to work flexible hours

Education and Experience:

  • Associates Degree and four (4) years of experience in a related field OR
  • High school diploma or equivalent and five (5) years of administrative/office experience preferred.
  • Thorough knowledge of Bank services and products
  • Understanding of related legal and regulatory requirements
  • Familiarity with Branch functions, policies, and procedures.
  • Minimum 5 years of operations experience required

 


Physical Requirements & Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

  • Seeing: Must be able to read report and use computer regularly (100%)
  • Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)
  • Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
  • Lifting/Pulling/Pushing Frequently (34-66%)
  • Climbing/Stooping/Kneeling Occasionally (12-33%)

Must be able to operate basic office equipment (PC, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.

Fair Labor Standards Act (FLSA) Classification

Based off of the duties that are described for this role, this is an Exempt role.

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