Deposit Operations Officer

• Administrative/HR duties for self, i.e. complete assigned training, update/maintain HR required recordkeeping.
• Administrative/HR duties for junior staff, i.e. training, counseling, mentoring as needed for junior staff, report any team staffing issues as needed to supervisory/management level, manage team morale, etc.
• Prepare daily reconciliation of general ledger and affected accounts.
• Prepare any required management reporting as assigned.
• Manage job assignments and work schedules of assigned duties.
• Stay aware of indicators/red flags, which may necessitate reporting to BSA/FCC Dept.
• Communicate any issues encountered, operational or regulatory, to supervising management for providing status information and coordination of resolution.
• Comply with Bank’s operational and security procedures/policies and regulatory requirements are adhered to the performance of assigned duties.
• Interact with others in a professional, clear manner to communicate key points. May include, but not limited to, other management, consultants, auditors, examiners, vendors.
• Deposit Support:
  • Escheat – Inactive & Dormant
  • Regulation O
  • Cash management, Fedline, Cashier’s Checks
  • Reconciliation/Certification of Deposit Operations controlled/own accounts
  • IOLTA, Bankruptcy Accounts
  • W-8BEN, W-9 corrections (B notices), Back-up withholding reporting/filing
  • Address Change – verification/notification
• Operations Support/Payment/EFT
  • Canadian Check Collection
  • Fraudulent/Error/Unauthorized Transactions Claims – Collections
  • Reg E Claims Resolution
  • Debit Card maintenance, including network notification of compromise
  • ATM & Mobile deposit monitoring; reject, acceptance & hold decisioning
  • Suspect check system monitoring; ownership of filtering/criteria/spec setting for monitoring system; and decision of pay or return on suspect
  • Exception item processing
  • Support C&I: monitoring/reviewing of RDC of C&I client accounts
• Deposit Servicing
  • Branch GL certification review
  • Branch operations exception/out of spec activity review, includes but not limited to Reg D, Chargebacks, Branch Cash Limits, etc.
  • Administer IRA accounts
  • Verification of Deposits
  • Returned Mail Handling
  • Support Treasury for Brokered/Institution Deposit Account Onboarding and Processing of CDARS & ICS accounts onboarding on vendor syste,
• Deposit Operations Support Advisors
  • Call Center for primarily branch (Retail Banking), but also for all business units, on questions related to policies, procedures, and regulations
  • Support for Retail Strategy in development of new products and services and strategy by acting as coordinator between IT and Legal
    • Spec/work requests and testing for: creation and changes and deletions to Core, BPM, and Beni
    • Coordination with Compliance
    • Communication of changes with affected stakeholders

• Executive management reporting
• Support Deposit Services, QA teams
• ChexSystem audit coordination

Job Qualifications/Requirements

Education/Credentials

• Level of college education
• Credentials and/or licenses

Experience and Skills

• Bank back office/branch operations – focused on applicable subject matter – High Level
• Industry best practices as they apply to deposit operations – Extensive/Intermediary level
• Applicable regulations, laws, commercial codes –High level
• Risks associated with assigned responsibility scope, and ability to use knowledge to make decisions and judgements as may be required to address events/transactions during daily operations.
• System familiarity: Core system, and anxilary systems as applicable to assigned responsibilities, such as EFT, dispute, hold system, etc. – High level

The salary range for this full-time position is $21.50 Hourly – $27.00 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.